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SHIPPING INFO

OUR PRODUCTS ARE MADE TO ORDER, WHICH MEANS WE CREATE YOUR ITEM AFTER YOUR ORDER HAS BEEN PLACED. TO ENSURE THE HIGHEST QUALITY, OUR PRODUCTS ARE ALL HANDMADE WITH LOVE AND ATTENTION TO DETAILS. AT THIS TIME, PLEASE EXPECT YOUR ORDER TO SHIP OUT IN 2-3 BUSINESS DAYS.

GOOD THINGS TAKE TIME, AND WE ASSURE YOU THAT OUR PRODUCTS ARE ALL WORTH WAITING FOR. YOU WILL RECEIVE AN EMAIL WITH TRACKING NUMBER ONCE YOUR ORDER IS SHIPPED OUT! 

SHIPPING TIMES & COSTS

WE SHIP WORLDWIDE! ALL OUR SHIPPING PRICES ARE IN  EUROS (EUR). ORDER OVER 130 EUR , WE PROVIDE FREE EXPRESS  SHIPPINGP WORLDWIDE.  FREE  ITALY NEXT DAY DELIVERY ON ON ORDERS OVER 130 EUR. PLEASE NOTE THAT BUSINESS DAYS DO NOT INCLUDE PUBLIC HOLIDAYS AND WEEKENDS.

DELIVERY INFORMATION

COVID-19 IMPACT: PLEASE ALLOW EXTRA TIME FOR DELIVERY AND DISPATCHMENT AS A RESULT OF COVID-19. MANY COURIERS ARE OPERATING ON LIMITED STAFF AND SHIPPING DELAYS ARE UNFORTUNATELY OUT OF OUR CONTROL. WE ARE DOING OUR BEST TO MAKE ALL YOUR PRODUCTS ON TIME IN OUR WAREHOUSE. BUT SINCE OUR PRODUCTS ARE HANDMADE, PLEASE KNOW THAT OUR STAFF AND OPERATION TEAM MIGHT BE AFFECTED BY COVID-19 RESULTING IN DELAY IN DISPATCHMENT.

DELIVERY DELAYS: DURING BUSY SALE PERIODS OR NEW COLLECTION LAUNCHES, YOUR ORDER MAY NOT ALWAYS BE DELIVERED WITHIN THE SPECIFIED DELIVERY TIMEFRAMES. WE ARE UNABLE TO PROVIDE COMPENSATION TO CUSTOMERS FOR ANY UNEXPECTED DELAYS WITH YOUR DELIVERY ONCE THE ITEM HAS BEEN DESPATCHED FROM OUR WAREHOUSE.

CUSTOMS CHARGES: THE PRICES WITHIN THE ONLINE STORE DO NOT INCLUDE RELEVANT OVERSEAS DUTIES AND OTHER CUSTOMS CHARGES YOU MAY INCUR. THESE COSTS ARE IMPOSED BY YOUR LOCAL CUSTOMS OFFICE AND ARE OUTSIDE OF OUR CONTROL. PLEASE FAMILIARISE YOURSELF WITH YOUR COUNTRY'S CUSTOMS CHARGES AND LEVIES PRIOR TO PLACING AN ORDER. CATCHALL IS NOT RESPONSIBLE IF CUSTOMERS ARE NOT NOTIFIED BY THEIR COUNTRY'S POSTAL AUTHORITY THAT ITEMS ARE AWAITING PAYMENT OF CUSTOMS DUTIES AND TAXES.